Payments & billing
Add funds, payment methods, PIX, crypto, and how refunds work.
6 articles
All articles in this category
- 1How to add funds to your walletTop up your balance before ordering. Choose a payment method, enter an amount, and funds appear in your wallet.
- 2What payment methods are accepted?An overview of supported ways to add funds, including PIX and cryptocurrency, and how each clears.
- 3How to pay with PIXGenerate a PIX charge, pay it from your bank app, and your wallet credits automatically once confirmed.
- 4How to pay with cryptocurrencySend the exact amount to the generated address. Funds credit after the network confirms the transaction.
- 5I paid but my balance didn't updateMost deposits credit automatically within minutes. What to check before contacting support.
- 6How do refunds work?Refunds from partial or canceled orders return to your wallet balance, ready to use on the next order.
Still need help?
Can't find what you're looking for? Our team is happy to help.