Refund Policy

Last updated: May 2026

This Refund Policy explains how refunds, refills and wallet adjustments are handled for orders placed through SocialGO. By funding your wallet or placing an order, you agree to the terms below. Where this policy conflicts with mandatory consumer protections in your jurisdiction, those protections prevail.

1. Wallet credits

SocialGO works on a prepaid wallet model: you add balance once and spend it across multiple orders. Funds added to your wallet are intended to be used for services on the platform and are generally non-refundable once added.

• Unused wallet balance does not expire and remains available for future orders.
• We may consider returning unspent balance to its original payment method in exceptional cases (for example, a duplicate top-up or a verified payment error), at our discretion and subject to processing fees charged by the payment provider.
• Promotional credits, bonuses and gifted balance are never redeemable for cash and are non-refundable.

2. Refunds and refills for orders

Most issues with an order are resolved with a refill (re-running the delivery) or a wallet refund (returning the charge to your SocialGO balance), rather than a chargeback to your card. You are eligible for one of these remedies when:

• Not delivered: the order shows no progress and no part of the quantity was delivered. You receive a full wallet refund.
• Partial delivery: only part of the ordered quantity was delivered. You receive a wallet refund for the undelivered portion, prorated to the unit price.
• Drop after delivery: for services that include a refill window, a measured drop below the delivered amount within that window qualifies for a refill at no extra cost.

The refill window, where offered, is shown on the service before you order. Refills top the order back up to the delivered amount; they do not extend or increase the original quantity.

3. Time windows

Requests must be submitted within the windows below, measured from the moment the order is placed (or, for refills, from completion):

• Not delivered / stuck: open a ticket within 30 days of placing the order.
• Partial delivery: request within 14 days of the order being marked completed.
• Refill (drop) claims: request within the refill window listed on the service. Once that window closes, refills can no longer be guaranteed.

Requests submitted after the applicable window may be declined. We recommend reporting any issue as soon as you notice it.

4. How to request a refund or refill

All refund and refill requests are handled through a support ticket so we can verify the order. To speed things up, include:

• The order ID from your dashboard.
• The target link or username used on the order.
• A short description of the issue (not delivered, partial, or a measured drop) with the count you expected versus what was delivered.

Open a request from the contact page or check current platform availability on the status page before reporting an issue. We aim to review eligible tickets within a few business days and will apply approved refunds as wallet credit by default.

5. Exceptions

Refunds and refills are not available in the following situations:

• The target link, username or account was incorrect, private, inactive or changed after the order was placed.
• The account or content was deleted, suspended or restricted by the social platform during or after delivery.
• A drop occurred after the refill window closed, or for services that are not offered with a refill guarantee.
• The order was delivered as described and the request reflects a change of mind rather than a delivery problem.
• Delays caused by the social platform, maintenance or factors outside our control while the order is still within its expected delivery time.
• Abuse of this policy, including repeated or fraudulent claims, or chargebacks opened without first contacting support.

6. Chargebacks

Please contact support before disputing a charge with your bank or payment provider. We can usually resolve delivery issues faster through a refill or wallet refund. Accounts with unresolved chargebacks may be suspended pending review.

7. Changes to this policy

We may update this Refund Policy from time to time. The date at the top of this page reflects the latest revision, and continued use of SocialGO after changes take effect means you accept the updated terms.