I paid but my balance didn't update

Most deposits credit automatically within a few minutes of confirmation. If your balance hasn't updated, first give it a little time and refresh your dashboard, since network or bank confirmation can lag.

Confirm you paid the exact amount and, for crypto, used the correct network and address. A mismatch in amount or network is the most common cause of a deposit that doesn't appear.

If the funds left your account but still aren't credited after a reasonable wait, contact support with the payment proof, the amount, and the time of the transaction so it can be matched and credited.