Troubleshooting
Fixes for stuck orders, missing balances, drops, and login issues.
6 articles
All articles in this category
- 1Why is my order stuck or not starting?A pending order is usually waiting in the queue, not broken. What to check before it counts as stuck.
- 2My order shows completed but I don't see resultsDisplay lag, caching, and wrong-link issues explain most 'completed but missing' reports.
- 3My order delivered but then droppedSome drop is normal; refill-eligible services let you top it back up within the guarantee period.
- 4Payment went through but my balance is still zeroConfirmation lag, wrong amount, or wrong crypto network cause most missing deposits. Here's the checklist.
- 5I can't log in to my accountWrong email, an old password, or an unconfirmed account explain most login failures. Try a reset first.
- 6I get an error when I try to place an orderInsufficient balance, a quantity outside the limits, or an invalid link cause most order errors.
Still need help?
Can't find what you're looking for? Our team is happy to help.