Understanding your balance and wallet

Your account uses a prepaid wallet: you add funds first, then orders draw from that balance. The current balance is always visible in your dashboard header.

When you place an order, its cost is held and then deducted as the order starts processing. If a service can only partially deliver, the unfilled portion is refunded back to your wallet automatically.

Refunds from canceled or partial orders return to your wallet balance, not to your original payment method, so you can immediately use them for the next order.